Question 1

What is The Shoal Shoppe’s minimum order?

Accepted Answer

We have a $200 minimum order

Question 2

How do I create a wholesale account?

Accepted Answer

Click on the “Wholesale” tab at the top and follow the instructions.

Those requesting Net30 terms for the first time must completed and signed a credit application with 3 credit references.  This application will be sent to you upon your first order.  Please allow 2 weeks for initial credit review and processing on new Net 30 accounts.

Question 3

How can I contact you?

Accepted Answer

We are available by using our contact page or you can email at theshoalshoppe@gmail.com or call at 248-798-0210

Question 4

How long does it take to receive my order?

Accepted Answer

If items are in stock your order will be shipped within 3 to 5 business days.  If an item is getting restocked and takes longer we will contact you.

Question 5

What payment methods are acceptable?

Accepted Answer

We take the following credit cards: We accept VISA, MasterCard, Discover, and American Express.

PayPal is also accepted and your credit card will be charged at checkout.

Those requesting Net30 terms for the first time must completed and signed a credit application with 3 credit references.  This application will be sent to you upon your first order.  Please allow 2 weeks for initial credit review and processing on new Net 30 accounts.

Question 6

What are my delivery options?

Accepted Answer

All orders are shipped UPS Ground.  We also offer pickup services at our location in Livonia free of charge.  The Pickup option can be selected at checkout.

Question 7

Does The Shoal Shoppe ship outside of the USA?

Accepted Answer

At the moment we do not

Question 8

What is The Shoal Shoppe’s Return Policy?

Accepted Answer

Refunds and Exchanges are contingent upon inspection. Items will be processed within approximately 5-10 business days of receiving your items. You will receive an email notification from The Shoal Shoppe when we receive and process your return.

Your banking institution may require additional days to process and post this transaction to your account. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

If an item is received damaged or is incorrectly shipped by us please contact us immediately at theshoalshoppe@gmail.com. Items that are defective and shipped from us will qualify for a refund or exchange within 7 days of delivery.

Shipping & Handling Charges that have incurred are Non-Refundable.

This policy only applies to Purchases made from www.michiganlighthouses129.com

Question 9

What if I forget my password?

Accepted Answer

Go to the Account Login page. Under "Login" click "Forgot Your Password?" and follow the instructions to reset your password.

FAQ